“Keep your machine up and running for a longer time, and reduce the spare parts with bespoke service offers.”
Service
Count on us – for service beyond expectations
We help you achieve the best results by making effective and efficient use of your high-performance Komori - MBO - H+H equipment. Our products, solutions and people are reliable, valuable and efficient. They will go above and beyond for our clients.
Our highly experienced crew specialises in electric, mechanical and technical solutions, and solve 90% of issues during the first on-site visit after you contact us. Our expertise and dedication allow us to grant our customers excellent service that meets beyond your expectations.
We offer services for the entire Komori portfolio in:
- Installations
Original equipment installations performed by the experts from Komori, including instructions for a superior start.
- Maintenance
It's better to prepare and prevent than repair and regret. Komori service engineers are there for you for inspections, reliable parts, preventive maintenance and equipment care. Essential to extend the lifetime and profitability of your equipment. Stable and reliable production from feeder to delivery, with optimal performance electrical and mechanical.
- Retrofits & upgrades
Komori understands that your business will evolve over time. Therefore, our upgrades are there for you to take your equipment to the next level. You can expand or broaden your capabilities with original Komori hard- and software upgrades.
- High precision movement
Relocations of complex machinery with the utmost precision is more than just lifting and transport. Our team is ready to assist with detailed planning and careful foundation research to secure a smooth operation which will result in a minimum downtime.
- Planned and unplanned repairs
To strengthen the knowledge of printers around Europe, the Middle East and Africa, we offer training sessions at our own Komori Graphic Centre-Europe. Komori knows the importance of brief and immediate interventions. All ordered parts are dispatched within 24 hours, and shipped from our Large Parts Centre, located inside our KGC-E office in Utrecht, The Netherlands.
In close collaboration with the Komori factories, we offer reliable support from our trained and dedicated service team.
To strengthen the knowledge of printers around Europe, the Middle East and Africa, we offer training sessions at our own Komori Graphic Centre-Europe. Komori knows the importance of brief and immediate interventions. All ordered parts are dispatched within 24 hours, and shipped from our Large Parts Centre, located inside our KGC-E office in Utrecht, The Netherlands. In close collaboration with the Komori factory in Japan, we offer reliable support from our trained and dedicated digital service team.
Sole supplier of original parts and services
Komori presents expertise and dedication to grant our customers excellent services beyond expectations. With a highly trained service group, Komori offers professional support for your postpress equipment. We have what you need, whether it’s expert installation support for a new postpress equipment, maintenance service or a tailored maintenance plan to keep equipment running at peak performance. Furthermore, we offer in-depth on-site training programs to fit your operation.
Equipment relocations
Our experts from the service team are able to assist with all the necessary requirements for the strategic movement of Komori equipment. Aimed at business expansions on the existing premises or movements to entirely new locations, you can count on Komori for an adequate helping hand.
Richard Gilbertson Director of Service Operations, Komori Europe